Refund policy

Every Amy Heller Designs scarf is printed and sewn to order just for you. Because each piece is made individually, we can't accept returns or exchanges if you change your mind or choose a different fabric or size.

If something is wrong, we'll make it right. If your scarf arrives with a printing or manufacturing defect, or damaged in shipping, email us at antwork1999@gmail.com within 14 days of delivery with your order number and photos that clearly show the problem. We'll send you a free replacement, or a full refund if a replacement isn't possible.

If your package shows as delivered but never arrived, or seems lost in transit, contact us and we'll work with the carrier to find it or send a replacement.

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect address entered at checkout.

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.